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POLICIES

100% SATISFACTION GUARANTEE

We stand behind everything we sell.

If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund unless otherwise stated in our policies below.

Please read the Returns section below for more information regrading returns and cancellation policies.

**certain items cannot be returned or exchanged (see below)

SHIPPING (Continental U.S.)

Orders Over $75 Ship Free 

Multiple shipping options are offered for merchandise delivery:

Order Amount 
Standard Shipping
2 - 3 Day (weekdays)
In Store Pickup
Thanks!
Up to $74.99
$8.95
$19.99 +
FREE

$75.00 +
FREE 
$19.99 +
FREE











-  Orders ship in one to five business days after being placed.

-  Most smaller items are shipped USPS - locations in the US are served in 2-3 Days using the FREE ship option once shipped!

-  Bikes are shipped via FedEX - most US locations are delivered in 1-5 Days once shipped

Sorry, but we do not ship outside of the Continental U.S.

Shipping FAQ's

If you have more questions regarding shipping and tracking please check out our shipping FAQ's page.

Lost Packages

If a shipped package is lost by the shipping provider and the missing package search process is closed by the shipping provider (UPS, FEDEX etc.) a refund or replacement item will be offered to the customer but not before this process is closed and the item is determined to be officially lost by the shipping provider.. 

This process can take roughly 10 business days. 

Packages do at times become "stuck" along their route and eventually find their way to their destination once the reason for the hang up is addressed.

Dedham Bike will work with the shipping provider to expdiate the missing package process.

Coupon Codes & Free Shipping Policies Etc.


Why Am I Not Getting Free Shipping Applied?

The number one reason you're not getting free shipping applied to your order is you've applied a coupon code to an item that brought the item below the $75.00 threshold for free shipping.

Please add more items to your cart and re-try the coupon code or remove it all together and you should be ready to roll.

Lastly, if you've chosen expediated shipping there is no free shipping given with this option due to the additional cost incurred.

Why Can't I Apply My Coupon Code?

Most likely it's because you're trying to apply it to an item that coupon codes are not valid on such as larger items including bikes, some bike racks and other larger and heavier pieces.

Another reason may be that you're attempting to apply the coupon to an already marked down item which you cannot.

Lastly, if you've already used your first time buyer discount code it will not work again. This is a one time usage code.

When Will My Items Ship?

Many items ship within minutes after we receive your order, please be aware that once an order is shipped we cannot catch and cancel the order.

At times a one day processing period is needed. Items in stock at the store will ship within 24 hours after your order is placed. 

This results in an out the door to the customer time of 2 to 7 days depending on the item ordered.

Trek, Bontrager and Electra items in warehouse are shipped to you within hours via direct warehouse fulfillment. 

REFUND POLICIES + CONDITIONS

  • Refunds will be granted on returnable items only (see our returns policy on this page)
  • Your refund will be granted on your original form of payment only.
  • Refunds will be issued upon the item in question being returned to the shop in person or via return shipping.
  • Depending on bank processing times you will see your refund in 10-14 business days in most cases once an item has been returned

Cancelled Pre-Orders & Back-Orders

  • Any item purchased through our pre-order program will be subject to a 30% restocking fee if the order is cancelled after 7 days from original purchase date.

Cancelled Online Orders & Special Orders

  • We understand that ordering mistakes happen and we will work with our customers to cancel or help return an order, however Dedham Bike will not be responsible for return shipping on cancelled orders. This cost varies depending on the size of the item.
  • If an online order or special order is cancelled after the item ships the customer will be responsible for return shipping either to the store or to our fulfillment partners.
  • Any refunds given will be minus the above mentioned return shipping fees.
  • Please be aware that most online orders ship within minutes of an order being placed and once that happens we cannot cancel the order.
  • If an order needs to be cancelled or returned, the customer must receive the order and then contact us once they have the item in hand to authorize the return.
  • Orders shipped to the shop, we will contact the customer once we have the item in hand to start a return and refund.
  • To initiate a return please contact us via text or email. Thank you.
  • Any refunds given will be minus the above mentioned return shipping fees.
  • If you have any questions please contact us prior to ordering. Thank you.

On Sale And Closeout Items - No Returns

  • Items that are on sale or listed as a closeout cannot be returned for a refund.
  • All sales are final.

RETURN POLICIES

How Do I Return An Item?

-If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back to us within 30 days of receiving your order via your choice of shipper..

If you need to make a return on an item:

Kindly return the item to us via your choice of shipper at the address below..

Dedham Bike

403 Washington Street

Dedham, Ma 02026


Freight Will Not Be Refunded On Returned Items Except In Situations Where You Received A Damaged Or Defective Item

   

  • Please see below for items that cannot be returned.
  • Items must be returned within 30 days to receive a refund.
  • All items must be in original packaging and in new, re-sellable condition.
  • All clothing returns must be in new, re-sellable condition with hang-tags attached unless covered under that brand's ride comfort money back guarantee.
  • Refunds will be issued in the same form of payment as the original sale within 30 days of Dedham Bike receiving the product back.
  • We reserve the right to refuse any return based on merchandise condition once we receive it back.
  • Depending on bank processing times you will see your refund in 10-14 business days in most cases once an item has been returned

Returning Of Larger Items (Wheels Etc.)

  • Freight is getting very expensive, Dedham Bike and it's fulfillment partners are feeling the impact of these increases.
  • Dedham Bike no longer offers free return freight due to these increases but we can assist in freight reduction at times.
  • When returning larger items you may discover that at times the freight to return an item is cost prohibitive.
  • Dedham Bike will work with you to help reduce your impact of return freight on larger packages such as wheels.
  • If an order needs to be outright cancelled please see the cancellation section above.
  • Please contact us if you run into a scenario where the return freight approaches the value of your order and we will try and assist.

No Returns Accepted On:

Bicycles Bought In-Store: All bicycle and layaway deposits are non-refundable but are exchangeable.

(unless discussed prior to sale and noted on receipt)

A 25% restocking fee will apply to any returned bicycle if an exchange cannot be agreed upon.

Bikes must be returned within 7 days and in showroom condition if an exchange is agreed upon.

Shipped Bicycles And Frames: No returns are accepted on shipped bicycles or frames. No exceptions.

Car Racks And Rack Accessories Or Parts: Are non-refundable, this policy applies to online orders as well 

  • Please contact us prior to ordering if you need help finding the proper car rack!

Tools: Are not returnable regardless of condition.

Trainers: Are non refundable - we will assist on any warranty claims if needed.

Worn Clothing: There are no returns on worn clothing unless covered under a brand's exchange policies.

On Sale Or Closeout Items: Are non-refundable.

Need more help?

CONTACT US

FREE IN-STORE PICKUP

Always Free In Store Pickup

Most orders will be ready within 1 to 7 business days. 

We are happy to accommodate quicker pickup times if possible.

Kindly call us by phone to confirm the order prior to picking it up and we will try our best to get your items as quickly as possible.

INFORMATION SECURITY & YOUR PRIVACY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information.

When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Learn more about your privacy.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered.

If you see the following message: Pre Order - Text us for an ETA on the product page this means the item you are ordering is available to order but on a backorder.

Please text us at the bottom right of this page for an ETA on the item in question.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog.

And we strive for similar accuracy and timeliness with the other information we offer here.

We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create.

Please bring any errors you may find to our attention on your next visit or Contact Us