100% SATISFACTION GUARANTEE
We stand behind everything we sell.
If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund.
Please read the Returns section below for more information.
**certain items withstanding (see below)
SHIPPING (Continental U.S.)
Orders Over $50 Ship Free
Multiple shipping options are offered for merchandise delivery:
2 - 3 Day (weekdays)
In Store Pickup
Up to $49.99
- Orders ship in one to five business days after being placed.
- Most smaller items are shipped USPS - locations in the US are served in 2-3 Days using the FREE ship option!
- Bikes are shipped via FedEX - most US locations are delivered in 1-5 Days once shipped
Sorry, but we do not ship outside of the Continental U.S.
- Refunds will be granted on returnable items only (see our returns policy on this page)
- Your refund will be granted on your original form of payment only.
- Refunds will be issued upon the item in question being returned to the shop in person or via return shipping.
- Depending on bank processing times you will see your refund in 3-4 business days in most cases.
- Refunds given via PayPal will happen same day as the item is returned once processed.
- Any item purchased through our pre-order program will be subject to a 30% restocking fee if the order is cancelled after 7 days from original purchase date.
How Do I Return An Item?
-If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back.
If you need to make a return on an item shipped directly from Dedham Bike:
- Option 1: Use the return slip in your order and we will refund you plus shipping once the item is returned to us.
- Option 2: Check here to get your free return label
If you need to return an item shipped from one of our fulfillment warehouses (Trek, QBP Etc.)
- Please send an email to firstname.lastname@example.org or reach us via whatsapp.
If you need to make a Trouble with your return? Let Us Know!
-Dedham Bike will cover return shipping on returnable items.
-Please see below for items that cannot be returned.
-Items must be returned or exchanged within 30 days
-All items must be in original packaging and in new, re-sellable condition.
-All clothing returns must be in new, re-sellable condition with hang-tags attached unless covered under that brand's ride comfort money back guarantee.
-Refunds will be issued in the same form of payment as the original sale within 30 days of Dedham Bike receiving the product back.
-We reserve the right to refuse any return based on merchandise condition once we receive it back.
No Returns Accepted On:
Bicycles Bought In-Store: All bicycle and layaway deposits are non-refundable but are exchangeable.
(unless discussed prior to sale and noted on receipt)
A 25% restocking fee will apply to any returned bicycle if an exchange cannot be agreed upon.
Bikes must be returned within 7 days and in showroom condition if an exchange is agreed upon.
Shipped Bicycles And Frames: No returns are accepted on shipped bicycles or frames. No exceptions.
Car Racks: Are non-refundable - applies to online orders as well
-Please contact us prior to ordering if you need help finding the proper car rack!
Tools: Are not returnable regardless of condition.
Trainers: Are non refundable - we will assist on any warranty claims if needed.
Worn Clothing: There are no returns on worn clothing unless covered under a brand's
On Sale Or Closeout Items: Are non-refundable.
Need more help?
FREE IN-STORE PICKUP
Always Free In Store Pickup
Most orders will be ready within 2 to 7 business days.
We are happy to accommodate quicker pickup times if possible.
Kindly call us by phone to confirm the order prior to picking it up and we will try our best to get your items as quickly as possible.
INFORMATION SECURITY & YOUR PRIVACY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information.
When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Learn more about your privacy.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered.
If this should occur, we will only bill your credit card for merchandise that is actually shipped.
The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog.
And we strive for similar accuracy and timeliness with the other information we offer here.
We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create.
Please bring any errors you may find to our attention on your next visit or Contact Us